Terms of Service

These terms apply to businesses using a ForWholesaler buyer account. Sellers accept a separate supplier agreement through the seller portal. By creating an account you confirm you are authorised to accept these terms on behalf of your business.

You are responsible for the accuracy of your business details and for everything done under your account, including actions by team members you invite. Keep your credentials confidential and tell us promptly if you believe an account has been misused.

You can order in two ways. You can add listed products to your cart and check out, or raise a request for quotation, to which sellers respond with pricing against your quantity and delivery terms. A binding order is formed when you place a cart order at checkout or when you accept a quote. Prices, minimum order quantities and lead times are set by the seller — as listed for cart orders, or as stated on the quote and valid for the period it specifies.

Payment for an escrow-backed order is held rather than passed straight to the seller, and is released after the delivery inspection window closes. Taxes are charged as applicable and GST-compliant invoices are issued against your registered business details.

Return requests must be raised within the inspection window shown on the order. If a dispute cannot be settled with the seller directly, raise it from the order and our team will review the order record alongside both parties.

Do not use the platform to misrepresent your business, infringe someone else's rights, scrape the catalogue, or interfere with the service. We may suspend an account that does.

We may update these terms as the platform changes and will reflect material changes here. Questions about them go through Contact Us. How we handle your data is described in our Privacy Policy.